The policy in two sentences
Repair and service calls have a $49 dispatch fee, and it is waived if you move forward with the repair. Nothing is charged when you book.
That is it. If you want to stop reading here, you have the important part. If you want to know why, keep going.
See what a garage door repair visit includes before you book.
What the $49 actually covers
When a Blue Jay technician comes to your home, a few things have already happened before he rings the bell:
- A trained technician and a fully stocked truck have been scheduled for your address, instead of someone else's.
- He has driven to you, in Clarksville traffic, on Wilma Rudolph, which is its own form of character building.
- He inspects your entire door system, not just the part you called about. Springs, cables, drums, rollers, hinges, track, opener, safety sensors.
- He diagnoses the problem and gives you a price for each solution before any work starts.
A diagnosis and a place on the schedule
The dispatch fee covers the trip and that diagnosis. What you are paying for is knowing exactly what is wrong with your door and what it will cost to fix, from someone who looked at it.
There is one more reason, and we will say it plainly. The fee tells us you are serious about having a technician dispatched to your home. A truck that rolls to an address where nobody really wanted a repair is a truck that did not roll to the family with the car stuck inside. The $49 keeps our schedule honest, which keeps it open for the people who need it.
Our repair-cost guide explains starting prices for common garage door work.
When you never pay it
If you move forward with the repair, the fee goes away. You do not pay it, and it is not hidden inside the repair price either.
Most of our customers never pay a dispatch fee, because most people who have a technician diagnose their door go ahead and fix it. The fee only applies when the technician has done the trip and the inspection and no repair or new door follows, either because you decide not to proceed or because he finds nothing that needs fixing. In that case, he has done real work for you: you now know what is wrong and what it costs, and you can take that anywhere you like.
Why not just "free estimates" on repairs?
Some companies advertise free repair estimates. An in-home visit still takes technician time and a trip to your home, so ask what the visit includes and whether any charges apply if you decide not to proceed.
We would rather be upfront. Nothing charged when you book, a real inspection at your home, a real price before any work, and a fee that only applies if the visit ends without a repair or a new door.
Why nothing is charged when you book
Your card does not come out on the phone. We do not take a deposit for a repair call. If you book a Tuesday morning appointment, nothing happens financially until a technician has been to your home, inspected the door, and given you a price. Only then do you decide. The $49 applies only if the visit ends without a repair or a new door.
New garage door estimates are a different story
If you want a quote on a new garage door, there is no fee of any kind. New door estimates at Blue Jay are free. A technician comes out, measures, shows you your solutions, and gives you exact pricing. Nothing charged, whether you buy or not.
So if your door is older and you have been on the fence about replacing it, tell our customer service team when you call. We can send the technician out to look at the repair and give you a free estimate on replacement at the same visit. If you end up choosing a new door from Blue Jay instead of the repair, the dispatch fee is waived too. You moved forward with us, just on a bigger decision.