Step 1: The call or text
You call or text 931-330-2583. Our CSR asks what the door is doing, confirms your address, and asks whether Blue Jay has worked on the door before. Then she offers two appointment windows and you pick one.
If it is a repair, she will tell you about the $49 dispatch fee, which is waived if you move forward with the repair. Nothing is charged when you book. If it is a new door estimate, there is no fee at all.
You can also book online at bluejaygaragedoors.com if you would rather not talk to a human at 6 a.m., which we understand.
Step 2: The text with his name and photo
Before your technician arrives, our dispatch system sends you a text with his name and his photo. This happens on every single visit, automatically, for every customer, because that is how we operate.
You will know who is coming to your home before he knows your address. If someone shows up who does not match the photo, do not open the door, and call us.
Step 3: The ETA call
When your technician is on his way, he calls you with his ETA. No four hour window spent staring out the front window. If something changes on our end, you hear about it from us, not from silence.
Step 4: Five minutes of prep that helps a lot
You do not have to clean your garage. We have seen everything and we do not judge. But a few small things let the technician get straight to work instead of moving your stuff:
If you cannot clear something, no problem. Just mention it when you book so the technician knows.
- Clear a few feet in front of the door, inside and out, and along both sides where the tracks run.
- Get the vehicle out of the garage if it will move. If the door is stuck closed and the car is inside, tell the CSR when you book. That is normal and we plan for it.
- Be there yourself, or make sure the person who makes the decision on the door is. The technician cannot proceed without approval from the homeowner or decision maker, and a second visit is the last thing either of us wants.
- Move anything stored near the opener, the springs, or the tracks. Ladders, bikes, shelving that leans.
- Keep kids and pets out of the garage while he works. Springs and cables under tension are not a spectator sport.
- Make sure the outlet the opener uses is accessible.
Step 5: The inspection
Your technician does not look at the one thing you called about and stop. He walks the whole door and fills out a 32 point safety inspection form: springs, cables, drums, rollers, hinges, track, sections, balance, opener, and safety sensors. This takes a few minutes and it is how we catch the cable that is about to fray before it strands you next month.
Step 6: Solutions and a price, before any work
He explains what he found in plain terms and gives you a price for each solution, usually two or three that fit your door. You approve what you want done. Nothing happens without your OK, and the price he gives is the price, whether the job takes 40 minutes or two hours. We price by the job, not by the hour.
If your door is fine, he will tell you it is fine.
Step 7: The work
Most repairs are finished the same visit because our trucks carry springs, cables, rollers, and common opener parts. He does the repair, rebalances the door, tests the opener and the safety reverse, lubricates the moving parts, and cleans up after himself. If a light bulb in the opener is out, he will offer to replace it. Small things.
Step 8: Before he leaves
He walks you through what he did and confirms your one year workmanship warranty. He will leave you a Blue Jay card and ask you to save our number in your phone, because the next time a spring goes at 7 a.m., you do not want to be searching. If he earned it, he may ask you for a review. We only want the honest ones.
He may also mention the Blue Jay membership. It is $14.99 per month or $175 per year and includes a free annual tune up, free surge protectors on each opener, 10 percent off future work, guaranteed service within 24 hours of calling, and a lifetime labor warranty on any part we replaced while you were a member. No pressure. It is there if you want it.